Truncated: latest AI news

Monday 9 November

Institutional vs personal AI

AI-generated summary William Gibson's novels Agency and the Jackpot books explore two distinct models of artificial intelligence that distribute power in different ways. The author compares institutional systems that extend existing authority with personal artificial intelligence agents that can generate new individual agency.

Amazon Connect Customer launches evaluation form templates - AWS

AI-generated summary Amazon Web Services announces that Amazon Connect Customer now provides evaluation form templates to reduce the time needed to deploy automated evaluations of human and artificial intelligence agent performance. The new templates cover customer service, inbound sales, and self-service scenarios while assessing agent behaviors and business outcomes such as customer satisfaction and attrition risk.