Top 5 Learnings from Vercel’s COO: 10 SDRs Down to 1, a $5K-a-Year Lead Agent, and 93% of Support Cases Handled by AI
AI-generated summary Vercel reduced its inbound lead qualification team from 10 people down to one after deploying an internal agent that costs under $5,000 annually. Vercel COO Jeanne DeWitt Grosser stated that the agent now performs like a 90th percentile representative on every lead.