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Models & ResearchAI AgentsAI DevelopmentInfrastructure & HardwareImage, Video & AudioRobotics & Autonomous SystemsBusiness & IndustryPolicy & RegulationSafety & SecurityBenchmarks & EvaluationOpen Source & CommunityAI in Society
Robotics & Autonomous SystemsBusiness & IndustryPolicy & RegulationSafety & SecurityBenchmarks & EvaluationOpen Source & CommunityAI in Society

11 NovBusiness & Industrythenextweb.com

AJ Agrawal on the human premium in AI-run customer relationships

AIAI-generated summary AJ Agrawal discusses how businesses can leverage the human premium in AI-run customer relationships by choosing the right moments for a person to step in. AJ Agrawal notes that survey data shows many customers prefer human interactions over AI agents for customer service tasks.

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