Enterprise AI

Enterprise AI encompasses the software, hardware, and services that organizations purchase and deploy to automate workflows and analyze data. Truncated covers enterprise AI adoption trends, vendor partnerships, security policies, and corporate deployments.

Tuesday 3 November

Salesforce adds Cresta's customer-service agents as its pre-holiday shopping spree continues

AI-generated summary Salesforce announced that it will acquire customer experience software company Cresta to add AI agents to its Customer 360 business unit. Salesforce stated that the voice agents will help representatives navigate customer interactions and operate at enterprise scale.

Also covered by theinformation.com SiliconANGLE

M-Files launches AI-powered document management solution for manufacturing

AI-generated summary Finnish document management software company M-Files launches M-Files for Manufacturing to help manufacturers manage engineering changes and supplier documentation across workflows. M-Files says the new solution connects technical documentation to products, parts, processes, and suppliers while improving document traceability and reducing errors.