How To Create Customer Value As AI Shrinks The Customer Journey
Forbes — The winners of this new customer reality will be the ones who combine speed with context, personalization and ongoing value.
Workflow Automation
AI workflow automation involves software systems that use artificial intelligence to execute repeatable tasks and multi-step business processes. Truncated covers enterprise tools, integration platforms, productivity features, and industry adoption trends.
SaaStr AI and 10K Featured in Wall Street Journal
SaaStrAI — Today’s WSJ CMO Today piece from Patrick Coffee looks at lean startups that use specialized agents as their heads of growth and design. SaaStr is in it. The photo caption gets the main fact r…
How To Redesign Infrastructure Operations For Agentic AI
Forbes — Agentic AI's reasoning capability will deliver little if the operating model can’t turn it into trusted action.
The frontier AI shift will redefine the enterprise
CIO — AI agents are moving beyond assistance to doing the work. Here's how businesses can rethink workflows, teams and technology to keep up.
SupportNinja Brings AI-Native CX Solutions to Ecommerce Through Aventus Acquisition
MarTech Series — SupportNinja, a leading strategic outsourcing and CX transformation partner, announced its acquisition of Aventus, bringing AI-native, human-led customer experience (CX) solutions to ecommerce and direct-to-consumer (DTC) brands through the newly launched Aventus by SupportNinja.
Rightmove, Scout24 Seek AI Boost Against Subdued Housing Markets
The new CFO: From reporting the past to shaping the future
ctech — "AI offers finance teams a major opportunity to improve business performance," writes Noam Canetti, co-CEO at EY Israel. "The starting point should be the value they can create, not simply the hours they can save."
Box Unveils All-New Box for Industries to Securely Deliver Enterprise Context to AI and Transform Critical Workflows
MarTech Series — Box, Inc., the leading Intelligent Content Management (ICM) platform, announced an all-new Box for Industries, a portfolio of industry-specific solutions designed to transform how organizations securely manage content, automate critical workflows, and put AI to work across their businesses.
Salesforce Expands Coworker’s Reach, but Its 21× Growth Claim Has No Baseline
Forkast — Google Workspace and Microsoft 365 connections are available now; Teams and device apps are listed for November. Salesforce’s 21× usage claim has no stated baseline, and the release shows no independently validated productivity result.
Smartsheet’s new AI tool tracks corporate strategies, suggests fixes
Computerworld — Aimed at CEOs, CFOs, and COOs, the standalone vsActual application draws on data from enterprise applications to identify when work falls behind strategic plans and recommend corrective action.
Airbnb CEO says AI agents like Muse and Instinct are making very few bookings
Business Insider — Airbnb CEO Brian Chesky says AI agents like Muse and Instinct have resulted in little traffic and very few bookings on the site.
The median Perplexity employee now gets 7x more agent-hours per week from teammates than in September.
AWS launches agentic AI Kiro bots with memory and support for recurring development jobs
I Used Muse to Plan My Wife’s Birthday Weekend. It Did Something Sneaky but Fixed It Fast
CNET — Always check your email and bank statements if you use an AI agent for purchases.
Serval is looking for engineers to work on Catalyst, an AI agent that simplifies creating working automations for IT te…
Japan's Fuji TV goes all in with AI for drama production
Nikkei Asia — New technology used to simulate blood during surgery and an explosion
AI contract management: What CIOs should look for
CIO — From contract review to customer renewals, Docusign shows how AI-powered contract management can help teams find answers, automate workflows, and make more-informed decisions.
FinTechs Hand AI Agents the Company Card
PYMNTS.com — Artificial intelligence (AI) agents are getting corporate cards of their own. The cards let the agents buy supplies, book travel and pay vendors without
How to Reduce AI-Generated Code Failures With Governor Limit Testing
Salesforce — Learn how to catch inefficient AI-generated code with governor limit testing and automated Salesforce guardrails.
AI Agents: How Meta’s Muse, OpenAI’s Dots Work, What They Can Do, Safety Worries
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