Workflow Automation

AI workflow automation involves software systems that use artificial intelligence to execute repeatable tasks and multi-step business processes. Truncated covers enterprise tools, integration platforms, productivity features, and industry adoption trends.

Monday 9 November

ServiceNow and Snowflake Are Using AI Agents at Scale. Here’s What They Learned

AI-generated summary ServiceNow and Snowflake report deploying AI agents internally where ServiceNow automated agents handle over ninety percent of internal IT help desk tickets without human intervention. Snowflake reports that its internal sales assistant answers sixty thousand questions a week while financial teams use prompts to check accounts and Snowflake chief data and AI officer Anahita Tafvizi warns that unverified tools create conflicting data dashboards.

Meet the legal startup generating $150 million in revenue without chasing Big Law

AI-generated summary EvenUp sells artificial intelligence software to plaintiff-side law firms and has grown to $150 million in recurring revenue under contract according to its cofounder and chief executive Rami Karabibar. The seven-year-old company expanded beyond automating demand letters into software that helps lawyers manage cases from start to finish and now serves more than 2,000 personal injury firms.