Business & Industry

Business and Industry covers the commercial adoption of artificial intelligence across corporate sectors and economic markets. Truncated covers enterprise deployments, industry investments, market trends, workforce impacts and regulatory compliance.

Monday 9 November

How SharkNinja is hacking its own business to unlock AI

AI-generated summary SharkNinja employees are shutting down their work computer environments this week to experiment with AI and address business problems during an event called Jailbreak SharkNinja week. According to CIO Velia Carboni, the company held its first such event last spring to help level the playing field and allow employees from all departments to participate in AI change.

Companies Are Pouring Money Into Customer-Service Technology. Only 4% Are Getting the Returns They Expected

AI-generated summary A new survey from Gartner reports that only 4% of businesses have achieved the expected return on investment from their customer service artificial intelligence investments. Persistence Market Research expects the customer service artificial intelligence market to reach $14.5 billion this year and $78.5 billion by 2033.

Cisco research: Trust, not technology, is now the speed limit on enterprise AI

AI-generated summary Cisco Systems Inc. released research at Cisco Live APJC in Melbourne indicating that trust has become the primary speed limit for enterprise artificial intelligence adoption. The study by Brad Howarth surveyed 25 Australian organizations and highlighted that human factors and cultural leadership often create the biggest barriers to scaling artificial intelligence.